Customer Service Specialist

Company Description

Driven by our team of over 300 people from more than 40 different countries, Omio is changing the way we travel across Europe. With Omio you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

With over 800 European transportation partners across 15 countries, Omio is one of Europe’s fastest growing travel companies backed by 20 million monthly users and the world’s leading tech investors.

We are now looking for the next great addition to our team as a Customer Service Specialist.

Job Description

• Communicate between travellers, Omio and, in certain cases, our transport providers
• Be the first point of contact for travellers across multiple channels (email, phone, live chat, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
• Deliver and maintain a high level of service and customer satisfaction
• Be proactively involved in creating and implementing new service processes and developing training manuals

Qualifications

• You possess superior communication and problem solving skills
• You speak German at a native level and have fluent English language skills; additional languages are always valued
• You like taking ownership of cases and are passionate about helping customers
• You are well organised with a constant drive to optimise processes
• You are able to work under pressure and work towards set targets
• You are flexible in terms of working hours (late and weekend shifts)
• Previous experience in customer service or sales is considered a plus

Additional Information

• Annual travel allowance to fund your trips and adventures
• Catered weekly lunches and monthly company events
• Yoga sessions and German classes (if you're looking to brush up on your skills)
• An educational budget for courses or workshops
• A diverse team of more than 45 nationalities

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